The World Expeditions Travel Group
A diverse range of adventure travel brands
On Water Expeditions is part of the World Expeditions Travel Group (WETG), which consists of an innovative range of brands that offer diverse holiday experiences for the many varied interests and segments of the international adventure travel market, catering to all traveller appetites.
Our Customer Charter
WETG is dedicated to delivering exceptional, safe, and responsible travel experiences. We are excited to share in your adventure, and we are committed to making every journey meaningful, inspiring, and memorable.
Safety and Wellbeing
- → Your safety is our top priority. We adhere to stringent safety protocols and continually review our practices.
- → Our team is trained to manage health, safety, and emergency situations with professionalism and care.
Exceptional Service
- → We strive to exceed your expectations through friendly, knowledgeable, and responsive service.
- → We aim to deliver what we promise in our itineraries and communications.
Responsible Travel
- → We commit to minimising our environmental impact and maximising positive contributions to the communities we visit.
- → We promote sustainable travel practices and respect cultural heritage.
Respect and Inclusion
- → We treat people with dignity, respect, and fairness.
- → We embrace and value the unique perspectives that come from our tour participant community.
Transparency and Integrity
- → We provide clear, accurate information about our trips, including trip gradings, inclusions and costs.
- → We are honest and open in all our interactions and communications.
Listening and Improvement
- → You will receive a feedback survey upon your return home. We value your feedback as an essential tool for growth and improvement.
- → If you have a concern or complaint, we will address it respectfully, fairly, and promptly, as outlined in our Tour Participant Grievance Procedure.