Flights into Tasmania’s south west will not depart in extremes of weather and poor visibility. As such, changes to scheduled flight departure times can and do occur, with delays of several hours not unexpected. This is the nature of travelling to such a remote area.
In the event of inclement weather or if the flight provider is unable to operate the flight for any reason, we will work with the flight provider to ensure that guests are transferred on the next available day/time window in which the transfer can proceed safely.
In relation to flight changes of 12 hours or more, the following policy applies:
-Where there is a delay to the scheduled start date by 12 hours or more, guests will be provided with one of the following options:
1. Where circumstances allow, the operator will endeavour to extend the experiences’ scheduled end date (eg. by an additional day) to match the scheduled duration. This requires guests to have flexibility in their itinerary to allow for such an extension. We strongly recommend that guests do not arrange onward travel for at least 24 hours after the scheduled end date and time.
2. The operator will provide an experience of a shortened duration within the scheduled dates. In most cases, this will be an experience no more than one night shorter than the scheduled duration. In this case, guests will be compensated for the shortened duration. A refund will be calculated based on a per night rate less 25%, and offered for each night the booked duration has been shortened. The per night rate is calculated by dividing the expeditions’ total cost by the total scheduled duration in nights.
3. Transferring payments to another available departure date
-Where there is a delay to the scheduled end time by 12 hours or more, guests will stay an extra night(s) aboard Odalisque and will be charged a per night rate at a 25% discount. The night rate is calculated by dividing the expedition’s total cost by the total scheduled duration in nights.
-Where the scheduled end time is brought forward by 12 hours or more, guests will receive a refund calculated on a per night rate less 25%, and offered for each night the booked duration has been shortened. The per night rate is calculated by dividing the expeditions’ total cost by the total scheduled duration in nights.
World Expeditions or our operator will not be held liable for any costs of guests associated with their travel, accommodation or any other matter due to any flight on any aircraft which does not proceed as scheduled. We highly recommend that guests ensure their travel insurance policy covers any costs associated with flight delays.
We highly recommend that guests do not arrange onward travel for at least 24 hours after the experience’s scheduled end time.
We will request details of any onward travel or accommodation upon your return to Hobart, so that in the case of any delays, alternative arrangements can be made on your behalf.